Bicycle couriers working for Thuisbezorgd.nl, a digital food delivery platform in the Netherlands are at risk of traffic accidents and exposure to extreme weather conditions. Committed to the safety and health of its staff, the company has introduced mandatory helmet use, safety training via an online facility, a tool for pre-shift bike inspections, live emergency response support and an accident detection app.
The goal is to create a safer work environment, minimise safety incidents, and prevent or reduce the severity of head injuries by introducing a number of control measures identified in the risk assessments that were conducted.
Thuisbezorgd.nl’s occupational safety and health (OSH) policy has frameworks for risk assessment, regulatory compliance, auditing, severe weather management, incident management and more. The most impactful risk mitigation measures include mandating helmet use for all couriers and implementing controls for training, emergency response and vehicle inspections.
Level of Education: Continuing vocational education and training
Lead Organisation: Thuisbezorgd.nl
